Company: Beijing Qufan Technology Co., Ltd.
1. General Policy
Due to the nature of our products (digital goods such as fonts, film and television images, and other virtual products), all sales are final and non-refundable. Once the digital product has been delivered, we cannot accept returns, exchanges, or issue refunds.
By purchasing from us, you acknowledge and agree to this policy.
2. Exceptions
Refunds may only be issued under the following circumstances:
- You were charged more than once for the same order due to a technical error.
- The product you purchased was not delivered due to a system failure.
- The product delivered is corrupted or cannot be used, and we are unable to provide a functional replacement.
In such cases, you must contact us within 7 days of purchase with proof of the issue.
3. How to Request a Refund
If you believe you are eligible for a refund under the conditions stated above, please contact our support team by providing:
- Order number and purchase receipt
- Detailed description of the issue
- Any supporting evidence (e.g., screenshots of error messages)
Requests can be submitted via email to: [Insert Email Address].
We will review your case and respond within 5–7 business days.
4. Unauthorized Use
If our products have been downloaded, accessed, or used, they are considered consumed and are not eligible for refunds.
We also do not issue refunds for:
- Buyer’s remorse
- Incompatibility with third-party software not specified in product details
- Failure to read product descriptions or requirements before purchase
5. Contact Us
For any questions regarding our Return & Refund Policy, please contact us:
Beijing Qufan Technology Co., Ltd.
Address: Room 2293, Building 1, No. 3, No.1 Yangzhuang Road, Tongzhou District, Beijing, China
